Performance Specialist, Fixed Specialist (Bilingual)

Performance Specialist, Fixed Specialist

Join the role at LGM Financial Services .

Pay range: CA$85,000.00/yr - CA$95,000.00/yr.

*Note: We have openings for this role in Vancouver, Saint Laurent and Oakville

About You

Are you someone who thrives in dealership environments, builds strong relationships, and takes pride in elevating operational performance? Do you enjoy solving problems, coaching others, and making a meaningful impact on the customer’s experience? If you are energized by partnership, performance and driving meaningful operational results, this role was built for you.

About Us

LGM Financial Services Inc. is Canada’s best automotive partner for Finance & Insurance. Established in 1998, LGM has cemented its position as a leader in Canada’s automotive industry, with double‑digit growth year over year. We build on trends through the lens of the consumer with technologies that break new ground.

What You Will Do

• Serve as the primary escalation and conflict‑resolution contact for Fixed Operations teams.
• Collect and organize dealer feedback on systems, products, and processes to help drive improvements.
• Lead change‑management efforts related to tools, system enhancements, and operational updates.
• Lead national dealer engagement initiatives to support stronger Fixed Operations performance.
• Monitor, track, and report key Fixed Ops KPIs (Excess Warranty Expense, loss ratio, claim volumes, early‑life claims, self‑serve rates, and training or satisfaction metrics).
• Collaborate with internal teams to identify, prioritize, and execute opportunities for operational improvement.
• Support dealership onboarding and integration related to Direct‑to‑Consumer tools, processes, and operating models.
• Identify operational friction points and provide recommendations to improve alignment and customer experience.

What We Are Looking For

• Solid background in warranty, claims, and auditing best practices.
• Strong understanding of dealership operations, service processes, and systems.
• Ability to build trusted, professional relationships with dealership Fixed Operations and Service Departments leaders & teams.
• Skilled at resolving escalations with fairness, diplomacy, and professionalism.
• Proven ability to identify operational gaps, friction points, and improvement opportunities.
• Highly organized with the ability to manage time, priorities, and travel demands.
• Customer‑centric thinking with a focus on enabling dealer success.
• Ethical, professional, and committed to delivering value in every interaction.
• Bilingual in French and English is an asset for national coverage.

What We Offer

• The compensation range for this position is $85,000 - 95,000 .
• A competitive compensation package, including a comprehensive health benefits plan, Group RRSP, performance bonus, health and wellness benefits, and education sponsorship.
• Four paid days annually to "give back" to the community, along with your birthday off.
• A vehicle rebate program of up to $400 per month.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries: Financial Services, Motor Vehicle Manufacturing, and Insurance