Permanent Work From Home - Customer Service Representative - Mandarin

Overview

Permanent Work From Home - Customer Service Representative - Mandarin. Location: Malaysia. Job Type: Full-time. Industry: Customer Support / BPO / Interpreter. Compensation: Competitive Salary + Language Allowance + Health Benefits. Salary: up to MYR6000 per month.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow-up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and escalate cases when necessary

Requirements

• Fluent in Chinese
• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and...