Personal Banker Trainee - Future Opportunities

Work Location

Calgary, Alberta, Canada

Hours

37.5

Line of Business

Personal & Commercial Banking

Pay Details

$52,700.00 - $74,400.00 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions Ensemble and providing information and advice on services, products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to structure appropriate team member or internal Bank partner, while ensuring a positive customer tone.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description

Are you passionate about connecting personally with customers to assist them in achieving their financial goals? Do you love exploring and understanding investment options that best suit customers' financial needs? Then join us as a Personal Banker and demonstrate your subject‑matter expertise in providing sound financial planning advice to promote customer loyalty and investment returns.

Responsibilities

• Play a key role in advising customers of high‑level financial solutions from a range of available investment and credit banking solutions
• By asking thoughtful financial questions, engage with customers and create positive experiences to conflictos deepen relationships
• Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
• Act as a point of contact for the frontline staff in handling customer problems
• Maintain professional space in common areas as per marketing and regulatory guidelines
• Work closely with existing and prospective customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial goals
• Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct and participate in process improvement opportunities to protect the interests of the organization
• Strive to achieve and improve service level agreements and productivity targets
• Ensure documents are prepared consistent with relevant regulations and properly reflecting business intentions
• Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently

Job Requirements

• High school diploma and/or 1 year of relevant experience
• Post-Secondary or Undergraduate degree in a related field is an asset
• Completion of IFIC or equivalent required
• CFSA must be completed within 12 months of hire
• Real estate secured lending and/or investment experience is an asset
• Sound knowledge of advanced investing and credit processes, banking solutions and concepts to provide personalized advice to customers in a fast‑paced work environment
• Proficiency in software tools including MS Office and internet applications
• Tactful communicator able to exchange ideas and customer information in a concise and logical way
• A self‑initiator with strong organizational, planning and time‑management skills

Who We Are

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank, those we serve, and the economies we support.

Our Total Rewards Package

Our Total Rewards package includes a base salary, variable compensation and several key plans: health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan we are committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own setệ regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs.

Training & Onboardingpp>

We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by e‑mail or phone.

Accommodation

Your accessibility is important to us. Let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) so we can remove barriers and help you participate in the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet