Job Description
A Personal Concierge/ Lobby Ambassador assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
**What will I be doing?**
A Personal Concierge/ Lobby Ambassador serves as a key point of contact for guests and VIP visitors, ensuring a warm welcome, smooth stay experience, and prompt support for all guest needs. This role focuses on delivering exceptional hospitality, managing guest inquiries, and maintaining an organized, professional lobby environment.
+ Welcome and direct all guests entering the lobby, ensuring a warm and professional first impression.
+ Serve as the primary point of contact for VIP Guests, briefing relevant hotel departments on their preferences and requirements.
+ Collect regular verbal feedback from guests and respond promptly and professionally to all inquiries.
+ Coordinate and follow up on guest amenities, ensuring accurate preparati...
**What will I be doing?**
A Personal Concierge/ Lobby Ambassador serves as a key point of contact for guests and VIP visitors, ensuring a warm welcome, smooth stay experience, and prompt support for all guest needs. This role focuses on delivering exceptional hospitality, managing guest inquiries, and maintaining an organized, professional lobby environment.
+ Welcome and direct all guests entering the lobby, ensuring a warm and professional first impression.
+ Serve as the primary point of contact for VIP Guests, briefing relevant hotel departments on their preferences and requirements.
+ Collect regular verbal feedback from guests and respond promptly and professionally to all inquiries.
+ Coordinate and follow up on guest amenities, ensuring accurate preparati...
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