Job Description

What you'll be doing...

  • Creating tailored, luxury shopping experiences by offering expert style advice and personalised recommendations.

  • Building strong relationships with brands and in-centre teams to stay ahead of collections, exclusives, promotions and events.

  • Acting as a dedicated point of contact for VIP guests, ensuring seamless, high-touch service at every stage of their visit.

  • Strengthening guest loyalty through ongoing communication, from new arrivals and trend insights to private events and curated invitations.

  • Enriching guest profiles with preferences and insights to continuously refine and personalise future experiences.

  • Promoting McArthurGlen services such as Personal Shopping, Guest Lounge, Concierge and Premium Parking.

  • Supporting tax-free shopping and providing clear, confident guidance to international guests.

  • Handling feedback and complaints with empathy, discr...

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