Job Description
Ensures that plant's products meet customer requirements and that the plant has an up to date and capable Quality Control system, including all procedures, specifications and equipment required for the Quality Control function. Collaborates with the Commercial group to resolve customer complaints and to translate customer requirements into meaningful product specifications. Develops processes and systems to prevent quality problems
- Manage plant quality systems (including ISO documentation, records retention, etc.) and plant quality personnel to ensure that the plant's products meet all customer requirements
- Responds quickly and effectively to customer complaints and issues. Serves as the customer advocate in the plant
- Collaborates with plant and division innovation teams to evaluate new product needs and translate them to meaningful plant specifications. Identifies and defines all required measurement protocols
- Works with process and product im...
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