Planning Analyst

Overview

We are a Brazilian company passionate about the internet, sports, and digital entertainment. We are looking for an analytical, collaborative, and results‑driven professional to strengthen our planning team.

What you’ll do

• Analyze metrics, trends, and performance indicators, identifying opportunities for improvement.
• Support the definition of goals for the customer support team and optimize support processes.
• Create and present strategic reports with insights, trends, recurring issues, and overall performance.
• Contribute to the development and monitoring of action plans focused on improving results.
• Evaluate resource utilization and support proper workforce sizing.
• Suggest automations and system improvements to increase operational efficiency.

What you’ll bring

• Strong analytical skills, logical reasoning, and a results‑oriented mindset.
• Organization and the abil...