Platform Operations Manager – RSA & Mobility

Brisbane | Lead onshore & offshore contact centre teams | Drive performance & customer excellence

Allianz Partners is looking for an experienced Platform Operations Manager to lead operational performance across our Contact Centre environment supporting RSA and Mobility. This is a senior people leadership role where you’ll coach and develop high-performing leaders, embed active management routines, and deliver commercial and customer outcomes across sales, service and retention.

What you’ll be doing

• Lead and develop Team Leaders and teams (onshore and offshore) to deliver high performance outcomes
• Translate strategy into clear operational goals and deliver results through strong routines and leadership behaviours
• Drive service delivery excellence across key KPIs, quality measures, and customer...