Job Description
Location:- PAN INDIA
As a Service Now Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Must Have skills- ITSM, ITOM- CMDB, Service Mapping, CSDM
Key Responsibilities:
- Solution Architecture: Lead the design and implementation of end-to-end Service Now solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other Service Now applications.
- Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
- Customization & Configuration: Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.
- Integration Design: Architect integrations between Service Now and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
- Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
- Platform Optimization: Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
- Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.
- Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
- Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
- Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.
- ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in Service Now
- ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
- CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of Service Now CMDB model and extensions.
- Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
- Integration : Hands-on experience with integrating Service Now with other CMDB tools and enterprise monitoring systems
- Familiar with scripting technology such as Java Script, Power Shell, Perl, wmi, ssh, python, Xpath, SNMP•
- App Engine : Expertise in Custom module implementations
- Working experience on Workflow administration, Service Now Reporting, Form/UI configurations, Notifications, data imports, custom scripting
- Experience in identifying opportunities for process automation and optimization using advanced Service Now features
- CTAs/ Service Now Certified Candidates Preferred
Qualifications: (Please list all required qualifications) Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred. ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to Service Now capabilities Project Management: Experience with agile methodologies and managing large-scale Service Now implementations Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
(Rationalizes basic requirements for candidates to apply. Helps w/rationalization when detailed.
Required Qualifications:
- Experience: 8+ years of hands-on experience designing and implementing Service Now solutions, with at least 3 years in a lead or architect role
- Technical Skills:
- Expertise in Service Now architecture, design, and configuration, including ITSM, ITOM- CMDB, Service Mapping, CSDM
- In-depth knowledge of Service Now platform capabilities, modules, and best practices
- Proven ability to design and implement scalable Service Now solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
- Extensive experience with Service Now integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in Service Now scripting (Java Script, Glide API, Business Rules, etc.)
- Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
- In-depth knowledge of Service Now update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
- Familiarity with advanced Service Now features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Preferred Qualifications:
- Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules
- ITIL Foundation certified, TOGAF or IT4 IT certification is preferred
- Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with Service Now
- Experience with Dev Ops and CI/CD pipelines for Service Now deployments
- Knowledge of automation tools and frameworks to drive operational efficiencies
As a Service Now Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.
Must Have skills- ITSM, ITOM- CMDB, Service Mapping, CSDM
Key Responsibilities:
- Solution Architecture: Lead the design and implementation of end-to-end Service Now solutions, including - ITSM, ITOM- CMDB, Service Mapping, CSDM, and other Service Now applications.
- Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
- Customization & Configuration: Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.
- Integration Design: Architect integrations between Service Now and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
- Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
- Platform Optimization: Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
- Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.
- Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
- Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
- Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.
- ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in Service Now
- ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
- CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of Service Now CMDB model and extensions.
- Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
- Integration : Hands-on experience with integrating Service Now with other CMDB tools and enterprise monitoring systems
- Familiar with scripting technology such as Java Script, Power Shell, Perl, wmi, ssh, python, Xpath, SNMP•
- App Engine : Expertise in Custom module implementations
- Working experience on Workflow administration, Service Now Reporting, Form/UI configurations, Notifications, data imports, custom scripting
- Experience in identifying opportunities for process automation and optimization using advanced Service Now features
- CTAs/ Service Now Certified Candidates Preferred
Qualifications: (Please list all required qualifications) Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred. ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to Service Now capabilities Project Management: Experience with agile methodologies and managing large-scale Service Now implementations Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.
(Rationalizes basic requirements for candidates to apply. Helps w/rationalization when detailed.
Required Qualifications:
- Experience: 8+ years of hands-on experience designing and implementing Service Now solutions, with at least 3 years in a lead or architect role
- Technical Skills:
- Expertise in Service Now architecture, design, and configuration, including ITSM, ITOM- CMDB, Service Mapping, CSDM
- In-depth knowledge of Service Now platform capabilities, modules, and best practices
- Proven ability to design and implement scalable Service Now solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
- Extensive experience with Service Now integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in Service Now scripting (Java Script, Glide API, Business Rules, etc.)
- Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
- In-depth knowledge of Service Now update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
- Familiarity with advanced Service Now features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Preferred Qualifications:
- Experience with ITSM, ITOM- CMDB, Service Mapping, CSDM modules (Discovery, Orchestration, Event Management, SOM, CSM, SPM modules
- ITIL Foundation certified, TOGAF or IT4 IT certification is preferred
- Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with Service Now
- Experience with Dev Ops and CI/CD pipelines for Service Now deployments
- Knowledge of automation tools and frameworks to drive operational efficiencies
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