Job Description

Platform Support Engineer

fulltime | possible hiring locations: UK, Poland, Ireland, Mexico or India | no sponsorship provided

  • Are you ready to take ownership and solve complex technical challenges?
  • Do you thrive in dynamic environments where collaboration and curiosity drive success?
  • Are you passionate about mentoring others and delivering exceptional platform support?
Key Responsibilities
  • Manage, triage, and resolve deep-level technical issues.
  • Collaborate with engineering to expedite solutions and review bugs/issues.
  • Lead stakeholder and client calls, driving agendas and owning outcomes.
  • Assist leadership with reporting and managing escalations.Facilitate brainstorming sessions and create actionable summaries.
  • Mentor and support less experienced team members.
What’s in it for you?
  • Inclusive, innovation-driven global team culture

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