Platform Support Engineer - Mobile Apps

What's the role?:
A HERE Senior Software Engineer builds long term relationships with customers, yearns fast and obsessively drives customer issues towards resolution.
**Main Responsibilities**
- Analyzing tests and debugging software issues reported by customers
- Addressing issues in a systematic approach coordinating across teams and stakeholders to ensure alignment on criticality with a “single source of truth”, timely executive visibility and reporting, have lessons learned built into actionable follow-up plans
- Work on technical consulting assignments for/with the customer
- Providing direct technical expertise for opportunities in one or multiple domains of knowledge
- Seeking and collating feedback to shape online community management practices and product ideation
- ** Drive continuous improvement to achieve Customer outcomes**:
- Manage Customer needs internally to ensure internal initiatives reflect Customer business and technical requirements.