Job Description
Job Description
Role Overview
Key Responsibilities
Platform Reliability & Monitoring
Location: Charlotte, NC (Or) Dallas, TX (Hybrid Role, 3 days onsite)
Employment Type: Contract
Permanent Residents and USC
Role Overview
We are seeking a Platform Support Specialist to ensure the reliability, availability, and performance of enterprise-scale platforms and cloud-native applications. This role is critical in maintaining 24/7 operational stability, handling incident management, supporting deployments, and partnering with engineering and security teams to resolve complex platform issues.
The ideal candidate has strong experience in application/platform support, SRE/DevOps practices, cloud environments, and monitoring/observability tools, with excellent communication and troubleshooting skills.
Key Responsibilities
Platform Reliability & Monitoring
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