Job Description

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description:

Position # 1: L2 Support Engineer (Immediate Requirement)

Experience: 1–3 years

Location: India (Business Hours Support Only)

Employment Type: Full-time

About the Role:

We are seeking an L2 Support Engineer to join our Salesforce-based support team. The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets. This role involves collaboration with cross-functional technical teams to ensure smooth operations and timely resolution of production issues.

Key Responsibilities:

  • Handle L2 support tickets and ensure timely issue identification, resolution, and escalation.
  • Perform configuration management and system administration activities.
  • Support release management cycles, including pre- and post-deployment validations
  • Collaborate with development and QA teams to streamline fixes and updates.
  • Query databases and troubleshoot issues using Salesforce tools and data models
  • Maintain proper documentation of incidents and resolutions for knowledge management.

Skills & Qualifications:


  • 1–3 years of experience in L2 or application support roles.
  • Proficiency in Salesforce CRM with the ability to perform queries across databases.
  • Knowledge of configuration management and release management processes.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and coordination abilities.

Location:


India - Maharashtra- Mumbai - Worli - Devchand House - Level 1

Brand:

Sokrati

Time Type:

Full time

Contract Type:

Permanent
Skills Required
Configuration Management, Release management, Salesforce Crm

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