Job Description
Overview
This is a newly created role within the Tech Strategy & Enterprise Solutions. TS&ES is a complex organization with global scope over both operational and innovation activities.This role will report to the ICC AMS, Manager-HR and will provide operations support and fulfill SuccessFactors system requests in accordance with the established global governance process.
The objective of this role support including acitivites related to:
This is a newly created role within the Tech Strategy & Enterprise Solutions. TS&ES is a complex organization with global scope over both operational and innovation activities.This role will report to the ICC AMS, Manager-HR and will provide operations support and fulfill SuccessFactors system requests in accordance with the established global governance process.
The objective of this role support including acitivites related to:
- Configuration & Security
- RBP setup
- workflow configurations
- Access and workflow issue troubleshooting
- Change control Borad Impact Analysis
- Incident analysis
- Operations Support/Environment
- Incident management – systems and integrations (BOOMI, CPI, Integration Center) – partnership with PepsiCo IT
- Ticket trend analysis
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