Player Engagement - Operations Manager (gaming)

Role Overview

As the Operations Manager, you’ll lead multiple projects toward success, steering operational profitability, and ensuring timely billing, risk mitigation, and smooth scope changes. Your leadership will help shape our Player Engagement services for AAA and Indie studios.

What are we looking for? Our Operations Manager has a knack for the following skills:

Leadership

• Manage assigned projects comprehensively, ensuring client expectations are met and processes adjusted as necessary.
• Collaborate with the Business Development Management Team to assess new project scope, provide expert advice to clients, and agree on processes and timelines.
• Maintain performance records of Team Leads and agents, offering continuous feedback and mentorship.
• Coordinate schedules with Team Leads and facilities for optimal project execution.
• Interact daily with clients, overseeing project‑related communic...