Player Support Agent

**Player Support Agent**



**What You Will Do:**



· Provide excellent
customer service to players, responding to their ticket inquiries, and
resolving their problems in a timely and professional manner.



· Troubleshoot
technical issues that players may encounter while playing the game, including
software, hardware, or connectivity problems.



· Collect feedback
from players regarding game features, bugs, and user experience, and pass this
information to the relevant teams such as development or quality assurance.



· Enforce the game's
terms of service and community guidelines, and deal with violations
appropriately, which can include moderating player behavior, issuing warnings,
or banning accounts.



· Document player
interactions, issues, and resolutions for future reference, and contribute to
the creation and updating of support articles and FAQs....