Job Description
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: , , and We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
The Player Support Analyst I is an entry-level position in the Customer Service team which last the first 6 months. In this junior phase the expected performance to be achieved such as punctuality, autonomy and innovation. This role involves solving customers' requests by live chat and email and to provide a good experience to the players.
What You'll Do
Customer Service (Chats &emails)
Comply with all established internal protocols
Validate and issue courtesies/retentions
Review and/or report sports betting/casino activity
Report accounts with suspicious activity
Report interactions for reassignment to other areas/teams
What You'll Bring
Bachelor's high...
The Player Support Analyst I is an entry-level position in the Customer Service team which last the first 6 months. In this junior phase the expected performance to be achieved such as punctuality, autonomy and innovation. This role involves solving customers' requests by live chat and email and to provide a good experience to the players.
What You'll Do
Customer Service (Chats &emails)
Comply with all established internal protocols
Validate and issue courtesies/retentions
Review and/or report sports betting/casino activity
Report accounts with suspicious activity
Report interactions for reassignment to other areas/teams
What You'll Bring
Bachelor's high...
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