Job Description
Job Description
As Service Expert, you are the technical owner of the PLC software layer and hardware of the conveyor systems at Movu (MCS/Metafora). You manage and develop the PLC knowledge base to support our field service engineers and remote support as second-line support. You combine deep PLC expertise with a product-oriented mindset.
Your Tasks & Responsibilties:
Manage PLC-related product knowledge
- Manage the PLC-related technical data of conveyor systems and make it available in an accessible way for service technicians and the helpdesk
- Maintain PLC software versions and standards
- Document diagnostics, fault handling, and recovery procedures
- Define update and upgrade guidelines
- Maintain as-built software documentation
Second-line support & technical escalations
- Remotely support the field service team as second-line support
- Act as the point ...
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