Job Description
As a PMA Controls Associate (Plan Member Administration), you’ll play a key role in supporting Group Benefits operations by managing eligibility updates identified through control reports. This role is central to ensuring a seamless customer experience and contributes directly to our mission of providing world-class benefits administration. You’ll thrive in a dynamic, fast-paced environment where innovation and continuous improvement are encouraged.
**Position Responsibilities:**
+ Review and action eligibility fallout identified through control reports
+ Manage day-to-day eligibility updates including terminations, changes, and retirements
+ Investigate and resolve discrepancies, identifying root causes and recommending preventive solutions
+ Collaborate with internal teams to ensure accurate and timely resolution of issues
+ Maintain documentation and tracking of control report outcomes and remediation efforts
**Required Qualifications:**
...
**Position Responsibilities:**
+ Review and action eligibility fallout identified through control reports
+ Manage day-to-day eligibility updates including terminations, changes, and retirements
+ Investigate and resolve discrepancies, identifying root causes and recommending preventive solutions
+ Collaborate with internal teams to ensure accurate and timely resolution of issues
+ Maintain documentation and tracking of control report outcomes and remediation efforts
**Required Qualifications:**
...
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