Job Description

Job Summary

Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.


Job Accountabilities - Key Accountabilities


1.Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:

  • Perform process review and opportunity identification.
  • Liaise and coordinate with superior and IT or system support.
  • Assist superior in participating project meeting.
  • Assist superior in prepare system/business requirement and business process review.
  • Prepare test script and perform User Acceptance Testing
  • Prepare sign off document from stakeholder and implementation sign off document.
  • Assist superior to mo...

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