Job Description

Mercier Consultancy MD is excited to offer a remote opportunity for Polish Speaking Customer Service Representatives for a leading streaming services provider. This role is perfect for individuals who are passionate about entertainment and technology and enjoy assisting customers. As a member of our team, you will support Polish-speaking customers, helping them navigate streaming services and resolve any inquiries from the comfort of your home in Greece.


Key Responsibilities

  • Handle customer inquiries regarding streaming services, subscriptions, and content via phone, email, and chat in Polish.
  • Provide information on account management, troubleshooting, and service features.
  • Assist customers with billing inquiries, subscription changes, and cancellations effectively.
  • Resolve any issues or complaints promptly to maintain high customer satisfaction.
  • Accurately document customer interactions and maintain records in the CRM system for follow-up.
  • Collaborate with the technical support team to address and resolve technical issues for customers.
  • Stay updated on the latest content offerings and platform features to enhance customer interactions.

Requirements

  • Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
  • Previous experience in customer service or support, particularly in the entertainment or technology industry, is desirable.
  • Excellent communication skills and a customer-centric attitude.
  • Strong problem-solving abilities with the capacity to handle multiple inquiries simultaneously.
  • Comfortable working in a remote environment with a reliable internet connection.
  • Familiarity with CRM software and basic technical troubleshooting skills.
  • Willingness to work flexible hours, including evenings and weekends as required.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...

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