Job Description

Mercier Consultancy MD is delighted to announce an exciting opportunity for Polish Speaking Customer Service Representatives specializing in Subscription-Based Services, based in beautiful Greece. This role is perfect for individuals who possess a passion for providing exceptional customer support in a vibrant service environment. As a representative, you will assist customers in navigating their subscription inquiries, ensuring a seamless experience all while speaking Polish.


Key Responsibilities

  • Manage customer inquiries regarding subscription services, including account management, billing issues, and service updates via phone, email, and chat in Polish.
  • Provide detailed information to customers about subscription plans, features, and pricing.
  • Assist customers with the onboarding process and guide them through service utilization.
  • Resolve complaints and issues efficiently to ensure high levels of customer satisfaction.
  • Document all customer interactions accurately in the CRM system for record-keeping and follow-up.
  • Collaborate with cross-functional teams to enhance service delivery and respond to customer needs.
  • Stay informed about industry trends and service offerings to provide accurate assistance to customers.

Requirements

  • Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
  • Experience in customer service, particularly in subscription-based services or a similar industry.
  • Strong communication and interpersonal skills, with a customer-oriented mindset.
  • Able to handle multiple inquiries simultaneously in a fast-paced environment.
  • Problem-solving abilities with a proactive approach to customer needs.
  • Familiarity with CRM software and customer service applications.
  • Willingness to work flexible hours, including evenings and weekends, as required.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...

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