Portfolio Manager

WHAT YOU WILL DO

• Manage day-to-day utility billing operations, including billing and Client management.
• Implement process improvements to enhance efficiency and user satisfaction.
• Prepare detailed billing metrics for senior leadership review and process suggestions.
• Supervise and develop the staff - hiring, development, coaching and performance reviews.
• Resolve escalated customer inquiries and billing disputes professionally within and across teams if necessary.
• Collaborate with internal departments and external vendors for seamless operations.
• Lead internal audits and drive compliance.
• Spearhead special projects such as system upgrades, transitions, or audit preparations.

WHAT YOU WILL BRING

• 8-12 years of experience as lead or manager in Banking, IT, Financial or similar industry.
• Operational leadership and strategic planning.
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