Portfolio Reporting Analyst (Collections and Recoveries)

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

The Portfolio Reporting Analyst sits within Optus’ Billing and Credit function in Group Finance, providing analytical and reporting support to the Senior Portfolio Analyst and the wider Billing & Credit Performance Analytics team. The role contributes to secure customer onboarding, accurate billing, and effective credit and collections outcomes across all customer segments by enabling high quality insight, reliable reporting, and robust data foundations.

Working under the guidance of the Senior Portfolio Analyst, the role assists in translating complex data into clear insights that inform decision making across the end-to-end collections and recoveries lifecycle, including hardship. The position plays a key role in supporting performance analysis, reporting integrity, and stakeholder en...