Portuguese Bilingual - Tech Support

About the job Portuguese Bilingual - Tech Support

Work arrangement: Onsite
Nature of the account: Technical in nature dealing with Tablets (ipad level)
Process : Voice and Non Voice tasks
Schedule : must be flexible with schedule (24/7 operations)
will support US, APAC, EMEA regions
Proficiency : B2
Locals are preferred but not required

Min requirements
-at least Senior HS graduate;some college education is preferred
-at least 1 year relevant experience

Location:

San Juan City, Philippines

Job Summary/ Overview

Each agent must answer customers' inquiries about the account's different types of products and services through various channels (voice, chat, webform, email, and social media). This person provides support to the customers and thoroughly documents each interaction.

Key Responsibilities and Accountabilities ...