Portuguese Speaking Customer Service for E-Commerce Platform

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Portuguese Speaking Customer Service Representatives for an E-Commerce Platform, with the exciting option to work in Greece. This role is perfect for individuals who are passionate about online shopping and enjoy assisting customers in their purchasing journeys. As a member of our dynamic team, you will help customers navigate the e-commerce platform, providing support in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding products, orders, and services through phone, email, and chat in Portuguese
• Provide comprehensive information on product details, pricing, and availability
• Assist customers with order processing, returning items, and troubleshooting issues on the platform
• Resolve customer complaints and concerns promptly, ensuring a positive experience
• Document all customer interactions accurately in our CRM system for effective follow-up ...