Job Description

Mercier Consultancy is excited to announce an open position for a Portuguese Speaking Customer Support Representative in our Ride-Sharing App Department! In this crucial role, you will serve as the primary contact for our Portuguese-speaking users, providing excellent support and assistance related to their ride-sharing experiences. Your fluent communication skills in Portuguese will enable you to effectively address customer inquiries and offer solutions in a timely manner.

This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer service. Join our team and play a key role in enhancing the user experience for our ride-sharing app!

Responsibilities

  • Respond to customer inquiries in Portuguese via phone, email, and chat
  • Assist users with questions about account management, ride requests, and payment processing
  • Document and resolve customer interactions in our CRM system
  • Collaborate with internal teams to address and solve any user issues
  • Provide clear and accurate information about rides, drivers, and app features
  • Gather user feedback to improve service quality
  • Participate in training to keep updated on product features and services

Requirements

  • Fluency in Portuguese and English, both written and verbal
  • Prior experience in customer support, especially in the ride-sharing or tech industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and attention to detail
  • A proactive approach to ensuring customer satisfaction
  • Ability to handle multiple inquiries in a fast-paced environment
  • Familiarity with customer support tools and software

Benefits

  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...

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