Job Description

Mercier Consultancy is excited to announce an opening for a Portuguese Speaking Customer Support Representative in our Subscription-Based Services Department for one of our clients! In this Entry Level role, you will provide essential support to our Portuguese-speaking clients navigating their subscription services and benefits. Your expertise in customer service will be key to ensuring a positive experience for our valued customers.

We are looking for individuals who are customer-focused and have a passion for service excellence. If you thrive in a dynamic environment and enjoy solving problems, this could be the perfect role for you!

Responsibilities

  • Assist customers in Portuguese through email, phone, and chat regarding their subscription inquiries
  • Provide detailed information about subscription options, billing, and account management
  • Document all client interactions accurately in our customer management system
  • Collaborate with internal teams to resolve complex client issues and ensure customer satisfaction
  • Gather client feedback to help improve our products and services
  • Engage in ongoing training to stay informed about our family of products and services

Requirements

  • Fluency in Portuguese and English, both written and verbal
  • Experience in customer support, particularly in subscription services or related fields
  • Excellent communication and problem-solving skills
  • Strong attention to detail and organizational abilities
  • A proactive approach to delivering outstanding customer service
  • Ability to manage multiple inquiries in a fast-paced environment
  • Familiarity with customer support software and technologies

Benefits

  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...

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