POS Project Manager

Are you passionate about technology and client success? Join Acrelec and become the voice of Acrelec in your market! We’re looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy.

What You’ll Do?

• Support self-order kiosk software operations and content management.
• Set up and monitor A/B tests to optimize performance.
• Manage QA and adoption of new application releases.
• Coordinate pilots and deployments of new versions.
• Follow up on outstanding software support issues.
• Perform estate grooming: OS & middleware updates, monitoring tools for estate views.
• Participate in customer-facing grooming sessions and represent Acrelec in operational activities.
• Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams.
• Train local teams or client staff on new releases and troubleshooting procedures.
• Use monitoring tools to produce estate health reports

Your Impact :

You’ll be the local expert ensuring smooth deployments and high-quality service, working closely with our Program Manager and engineering teams. Your role is key to driving innovation and operational excellence.

What We’re Looking For ?

• English fluency (written & spoken).
• Strong IT skills: networking, OS.
• Nice to have: QA experience.
• Location : Italy, Milano area.

Why Acrelec?

• Be part of a global leader in self-ordering technology.
• Work on innovative projects that shape the future of QSR.
• Grow within a dynamic professional services team.

Carrières - Acrelec