POS Support

Department: Field Technician Support
Type: 1099 Contractor (Remote with On-Call Availability)
Reports to: Dispatch & Quality Assurance Manager

About the Role

The Senior POS Support & Quality Technician acts as a real-time technical mentor for on-site 1099 technicians performing POS installations and troubleshooting. This role supports field technicians primarily handling Cake and Clover POS jobs, ensuring excellent quality, correct installation standards, and first-visit resolution.

Key Responsibilities

• Provide live remote support to on-site technicians via phone, video call, and chat during weekday and weekend dispatch hours.
• Guide technicians step-by-step through Cake and Clover POS setups, configuration, networking, cabling, and peripheral integrations.
• Help identify missing requirements before installation (network readiness, cabling, ports, router access, account credentials, etc.).
• Review site ima...