Post-Sales Operations Manager

About the role:

Hybrid - Burlington, MA (3 days in office) 

Dates - March 1, October 31, 2026

We are seeking a Post-Sales Operations Manager to join our Business Operations team on a temporary basis to cover maternity leave. This role focuses on optimizing the post-sale customer journey to drive adoption, retention, and operational excellence within the Customer Excellence organization.

You'll manage core processes, performance metrics, and systems, and partner closely with Customer Excellence leadership to support day-to-day operations and ongoing initiatives. This role offers hands-on experience in a fast-paced environment and the opportunity to make a meaningful impact during the coverage period.

Roles & Responsibilities

• Partner with the AVP of Customer Success to optimize post-sales processes that drive customer experience, value realization, and regional effectiveness.
• Own day-to-day Customer Success operations and collab...