Job Description
Overview
Technology Lead role based in Mexico. Requisition ID BR. Location options include Mexico City or Monterrey, Mexico, with work from office following Infosys guidelines.
Responsibilities / Typical duties
- Perform service management for Upstream and business segment applications in the Oil and Gas industry; collaborate with service management teammates in the United States, Canada, and India.
- Report critical outages to management and business partners until resolution; handle issues that are complex, confidential, and sensitive in nature.
- Work with different Pods teams for production releases; handle incidents/problems in the production environment and respond to user queries from different markets.
- Cooperate with the existing site reliability engineering team/global support team to support all Power Platform applications.
- Collaborate with vendors to ensure issues are followed up and resolved. ...
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