Pre-Legal Support

We are looking for a Pre-Legal Support Officer who will assist our Collections team with administrative and pre-legal tasks. Although you will be based in the Philippines, you will be supporting our Australian team and working with Australian policies, regulations, and processes. This role works closely with the Pre-Legal Officer to handle post-settlement activities, organise documentation, and ensure smooth coordination between teams.

Key Responsibilities

• Process Proof of Debt (POD) requests.
• Prepare and manage Letters of Demand and coordinate follow-up actions.
• Handle security removal requests for both performing and collections loans.
• Monitor and manage the team's shared legal inbox, making sure all emails are handled, resolved, or escalated to the correct team.
• Coordinate with the Collections team to confirm details before cases are escalated.
• Assign tasks to the Pre-Legal Officer as nee...