Pre Post Sales Engineer

We are recruiting for a pre/post sales engineer with experience in Govtech. Ideally you have experience onboarding and maximizing SAAS usage for SLED level government.

• Main focus will be SaaS products, but the role isn’t limited to SaaS.
• Owner and point person for the areas below (excluding support tickets):
• Support Sales with prospect discovery and demos (secondary for the 1st year; primary focus remains onboarding, customer success, and renewals)
• Lead customer onboarding and training, including monthly education webinars
• Own and manage product sheets (features, use cases, screenshots), plus customer feedback, use cases, testimonials, case studies
• Manage customer relationships, including quarterly check-ins
• Own and lead in-person customer visits
• Own renewal communications and renewal planning
• Maintain primary ownership for all SaaS customers (excluding support tickets)
• Customer Support/QA h...