Pre-Sales Customer Service Representative

Responsibilities

• Engage with potential customers to provide information about products and services tailored to their needs.
• Deliver exceptional pre-sales support by answering customer inquiries promptly and accurately.
• Assist in identifying customer requirements and matching them with suitable product solutions to promote sales.
• Collaborate with the sales team to convey customer feedback and insights that can enhance product offerings.
• Maintain detailed records of customer interactions and follow up on leads to nurture potential sales opportunities.

Required Skills

• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Strong problem-solving abilities to address customer inquiries and concerns efficiently.
• Proficiency in using customer relationship management (CRM) software for tracking customer interactions and managing leads.