Pre-sales Technical Support Service

In this position, you will be the member of the customer care department who is the internal contact in nVent Elctrical Connections for the customer and sales representatives in the field; for all processes around quoting, order management, claim management and product information.You will participate in the activities Product Support & Recommendations Customer Account Management Manage key accounts by collaborating with cross-functional teams. Proactively communicate with customers, resolve conflicts, and ensure expectations are met. Serve as the first point of contact for customer inquiries and all activities are to be executed in an efficient, professional and friendly manner to the satisfaction of our customer within the nVent policies. Order and Claim Management Customer Communication Handle inbound and outbound calls in a courteous and professional manner. Maintain a high standard of phone etiquette and responsiveness. Utilize Salesforce CRM to manage purchase order (PO) communic...