Premium process || BPO professional

Key Responsibilities:

• Manage inbound and outbound communications with premium customers
• Resolve complex customer queries related to products, services, and accounts
• Maintain detailed and accurate records of customer interactions
• Ensure compliance with company policies and client standards
• Collaborate with cross-functional teams to deliver seamless service
• Meet performance targets related to quality, customer satisfaction, and efficiency

Candidate Profile:

• Excellent verbal and written English skills
• Graduate or undergraduate degree holders
• Experience in premium BPO processes preferred but freshers can apply
• Ability to handle complex customer issues professionally
• Comfortable working in rotational shifts including night shifts
• Immediate joiners preferred