Job Description
Industry: Healthcare
Location: Woodlands/Yishun
Working Hours: 44 hours per week (5.5 working days)
Job Overview
We are seeking a Premium Support Engineer to provide high-quality IT support services in a healthcare environment. The role requires strong technical expertise, professionalism, and the ability to support mission-critical systems while adhering to healthcare compliance and service standards.
Key Responsibilities
- Provide premium onsite and remote IT support to end users in a healthcare setting
- Troubleshoot and resolve hardware, software, network, and application issues
- Support desktops, laptops, printers, mobile devices, and peripherals
- Perform system installations, upgrades, and configurations
- Handle incident, request, and escalation management in accordance with SLA requirements
- Work closely with internal teams and vendors to resolve complex technical issues
- Ensure proper...
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