Presales Solutions Architect- Contact Center Technology

Role: Presales Solution Architect - Contact Center Technology

Location: Noida

Job Description:

A seasoned professional who understands the full life-cycle of a pre-sales engagement including solution design, OEM tech partners' engagement, customer presentations, bid management involving multiple players and having Contact Center as a Service (CCaaS) platform experience

Technical Skills Needed:

• Having knowledge of different types of licensing of contact center components
• Good at articulating value propositions using word and power point formats using online or visio type tools for network diagrams
• Technical knowledge on at least two Contact Center technology platforms viz. Nice CXOne, Genesys, Amazon Connect, Cisco, Avaya, Vonage (combination must include CCaaS platform experience), preferably certified on design/solution
• Good under...