Job Description
We are looking for an experienced and motivated Team Lead with Call centre background to join our team. The ideal candidate will have a strong background in leadership, team management, and relevant industry knowledge. As a Team Lead, you will be responsible for overseeing the daily operations of your team, ensuring goals are met, and driving performance and productivity.
Key Responsibilities:
* Lead, manage, and motivate a team to achieve departmental goals and KPIs.
* Monitor team performance, provide feedback, and implement improvements.
* Coordinate with other departments to ensure smooth collaboration.
* Ensure that team members are properly trained and equipped to succeed in their roles.
* Develop and implement strategies to enhance team productivity and efficiency.
* Handle escalated issues and ensure resolutions in a timely manner.
* Conduct regular performance reviews and provide guidance for professional development.
* Maintain a positiv...
Key Responsibilities:
* Lead, manage, and motivate a team to achieve departmental goals and KPIs.
* Monitor team performance, provide feedback, and implement improvements.
* Coordinate with other departments to ensure smooth collaboration.
* Ensure that team members are properly trained and equipped to succeed in their roles.
* Develop and implement strategies to enhance team productivity and efficiency.
* Handle escalated issues and ensure resolutions in a timely manner.
* Conduct regular performance reviews and provide guidance for professional development.
* Maintain a positiv...
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