Job Description

Job Description

Principal AI/ML Engineer – Contact Center Intelligence

Location: New York, NY
(Hybrid preferred; on-site collaboration required for key initiatives. Relocation support available for top candidates.)
USC and Permanent Residents only

Mandatory Experience = Contact Center Intelligence
Mandatory Total years of experience = 13+ Years


Job Summary

We are hiring a Principal AI/ML Engineer to lead the hands-on design, development, and scaling of next-generation AI solutions for contact centers. This is a senior individual contributor role focused on building production-grade Generative AI and Agentic AI applications tightly integrated with contact center intelligence.

With 15+ years of AI/ML experience...

Apply for this Position

Ready to join XPath Solutions? Click the button below to submit your application.

Submit Application