Job Description
**Overview**
Microsoft Dynamics 365 powers mission-critical business operations across the globe. Within this ecosystem, the **Customer Experience Applications (CX Apps)** team delivers Dynamics 365 Sales and Service an AI-native solution enabling organizations to build intelligent, scalable, and omnichannel customer service operations through voice, chat, SMS, and more.
As a **Principal Applied AI Engineer** , you will be a principal technical leader responsible for driving the architecture, design, and implementation of AI-first experiences across the Dynamics 365 Sales and Service platform. This role blends deep AI/ML expertise with modern software engineering excellence, applied at scale to mission-critical enterprise SaaS applications.
You will work across boundaries partnering with engineering, product, design, data science, and infrastructure teams to deliver intelligent, secure, and customer-centric solutions. You will influence strategic decisions...
Microsoft Dynamics 365 powers mission-critical business operations across the globe. Within this ecosystem, the **Customer Experience Applications (CX Apps)** team delivers Dynamics 365 Sales and Service an AI-native solution enabling organizations to build intelligent, scalable, and omnichannel customer service operations through voice, chat, SMS, and more.
As a **Principal Applied AI Engineer** , you will be a principal technical leader responsible for driving the architecture, design, and implementation of AI-first experiences across the Dynamics 365 Sales and Service platform. This role blends deep AI/ML expertise with modern software engineering excellence, applied at scale to mission-critical enterprise SaaS applications.
You will work across boundaries partnering with engineering, product, design, data science, and infrastructure teams to deliver intelligent, secure, and customer-centric solutions. You will influence strategic decisions...
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