Job Description

Job Description

Job Role : Principal Associate IT

Work Location : Bengaluru, Karnataka, India

Work mode : Hybrid model 3days office in a week

Mandatory skills:

ITIL, IT Service Management, Change Management, BMC Helix, Process / Operational /Business Excellence, KPI Reporting, Continual service improvement (CSI).

Job Description:

The IT Service Quality & Reporting Engineer supports IT Service Management (ITSM) processes within Eurofins by monitoring service quality, generating accurate and timely reports, and assisting in continual service improvement initiatives. The role involves analysing KPIs, identifying improvement opportunities, and automating reporting processes. Strong analytical skills, ITIL knowledge, and hands-on experience with ITSM platforms such as BMC Helix are essential.

Required Skills & Competencies:

  • Basic understanding of ITIL framework and...

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