Principal CCaaS Solution Architect - Presales

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Location: Philippines. This role offers remote work flexibility , allowing you to work from home while collaborating virtually with global teams.

Role Overview

Reporting to the Director of Solution Architecture, and as a key member of the Pre‑Sales team, the CCaaS Solution Architect drives technical strategy and consultative support during new account pursuits. This role combines deep technical expertise with strong business acumen to influence sales outcomes, deliver compelling presentations and demos, and position TTEC Digital as a trusted advisor.

You will collaborate closely with Account Executives to define winning solutions, shape pursuit strategies, and articulate the value of TTEC Digita...