Job Description
**Job Description**
We are looking for an experienced and proactive professional to take on a key role in managing and optimizing customer consumption, fostering executive-level relationships, and driving cloud adoption.
The ideal candidate will be responsible for overseeing service consumption, managing crisis situations, engaging with senior client executives, and working cross-functionally to ensure customer satisfaction. A proactive, preventive approach to problem-solving is essential for this role.
Key Responsibilities:
Consumption Management and Monitoring: Oversee and manage service consumption, ensuring accurate forecasts and implementing proactive actions to drive customer satisfaction and cloud adoption.
Incident Management: Lead the response to customer complaints, technical incidents or critical situations that may risk customer retention, adoption. Ensuring timely and effective s...
We are looking for an experienced and proactive professional to take on a key role in managing and optimizing customer consumption, fostering executive-level relationships, and driving cloud adoption.
The ideal candidate will be responsible for overseeing service consumption, managing crisis situations, engaging with senior client executives, and working cross-functionally to ensure customer satisfaction. A proactive, preventive approach to problem-solving is essential for this role.
Key Responsibilities:
Consumption Management and Monitoring: Oversee and manage service consumption, ensuring accurate forecasts and implementing proactive actions to drive customer satisfaction and cloud adoption.
Incident Management: Lead the response to customer complaints, technical incidents or critical situations that may risk customer retention, adoption. Ensuring timely and effective s...
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