Principal Cloud Solution Engineer

Job Description

We are looking for an experienced and proactive professional to take on a key role in managing and optimizing customer consumption, fostering executive-level relationships, and driving cloud adoption.

Key Responsibilities

• Consumption Management and Monitoring: Oversee and manage service consumption, ensuring accurate forecasts and implementing proactive actions to drive customer satisfaction and cloud adoption.
• Incident Management: Lead the response to customer complaints, technical incidents or critical situations that may risk customer retention, adoption. Ensuring timely and effective support and advise in urgent circumstances.
• Client Executive Engagement: Collaborate with senior client executives to understand their needs, align on priorities, and maintain a strong, trusted advisor relationship to ensure customer success.
• Cross-LOB Integration: Work closely with various lines of business (LOBs) an...