Principal Customer Advocate

ABOUT THE COMPANY: Backed by leading ship operators and some of the world’s largest shipowners, Circle Digital Ventures (CircleDV) is a fast-growing maritime tech company reshaping the future of seafarer lives. Our ecosystem includes safety wearables, wellness solutions, and fintech services—purpose-built for seafarers and those working in industrial environments.

ABOUT THE ROLE: As a Senior Customer Success Associate, you will independently own and manage the end-to-end customer experience for CircleDV’s users—primarily seafarers and key operational stakeholders. This role is hands-on and execution-focused, requiring strong judgment, ownership, and the ability to manage complex onboarding, support, and engagement workflows across geographies. You will act as a trusted point of contact for users and internal teams, ensuring seamless onboarding, high engagement, and timely issue resolution while contributing to continuous improveme...