Principal Customer Experience Program Manager

**Overview**

We’re transforming the way Windows engages and supports our most important Commercial customers to drive product adoption, quality and innovation. We do it through deep customer connections, informed by data and accelerated with the power of AI. If you want to lead this transformation, this is the role for you.

As a **Principal Customer Experience Program Manager** , you’ll be the strategic visionary and driver behind the growth and success of Microsoft’s Mission Critical Services program for Windows; establishing the resourcing and operational model to deliver on the goals of this program in a cost-effective way.

You’ll partner with enterprise customers, engineering leaders, product teams, and cross-functional stakeholders to unlock the full potential of Windows capabilities for Commercial customers, orchestrate seamless service delivery, and champion feedback loops that shape future Windows product innovation. You will develop and leverage dia...