Principal Customer Success Manager - Remittance

Overview

As Lean scales into a multi-product, verticalized GTM organisation, we’re hiring a Principal Customer Success Manager (CSM) to anchor and scale our Remittance vertical alongside the Head of GTM - Remittance.

This role owns the post-sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex remittance customers across the UAE and KSA, including global remitters, payout platforms, stablecoin-enabled corridors, and high-volume money movement operators.

You will work hand-in-hand with the Head of GTM - Remittance as the senior CS counterpart: translating GTM strategy into execution, ensuring customers activate, consume, expand, and renew at scale. This is a commercial CSM role with direct ownership of retention, expansion, and long-term account health in one of Lean’s highest-consumption verticals.

The moment

Lean has tripled in size over the past twelve months. We’re on track to triple again nex...