Job Description

About Us

Position Name

Network Engineer - L2

Experience

Location

Bangalore

Shift Timings

Job Description

  • Provide Level 2 support for network-related incidents and service requests
  • Troubleshoot and resolve issues related to LAN, WAN, WLAN, VPN, and Internet connectivity
  • Handle escalations from L1 and coordinate with L3 / vendors for complex issues
  • Monitor network health using NMS tools (SolarWinds, PRTG, Nagios, etc.)
  • Perform root cause analysis (RCA) and implement preventive measures
  • Configure and support routers, switches, firewalls, and load balancers
  • Support network changes, upgrades, and maintenance activities
  • Ensure compliance with security and operational standards
  • Maintain network documentation, diagrams, and SOPs
  • Participate in on-call / shift-based support as required...

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